At Fuegold, we are committed to providing you with exquisite, handcrafted gold and diamond jewellery. Each piece is made to order, ensuring the highest quality and attention to detail. Below you will find all the information you need regarding the delivery of your purchase.

Order Processing Time

All of our jewellery is unique and carefully handcrafted just for you. As each piece is made to order, please allow up to 14 days for your order to be completed and dispatched. We appreciate your patience and assure you that the wait will be worth it.

Delivery Timeframes

Once your order has been completed, it will be shipped to you using a reliable delivery service. The estimated delivery times from the date of dispatch are as follows:

• United Kingdom: 1-3 business days
• Europe: 3-7 business days
• North America: 7-10 business days
• Rest of the World: 10-14 business days

Shipping Costs

We offer the following shipping options:

• Standard Shipping (UK): Free on all orders
• Express Shipping (UK): £5.00
• International Standard Shipping: £10.00
• International Express Shipping: £20.00

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your delivery through the courier’s website.

Customs and Duties

For international orders, please be aware that your order may be subject to import duties and taxes, which are levied once the shipment reaches your country. These additional charges must be borne by you, the customer, as we have no control over these charges and cannot predict what they may be.

Delivery Delays

While we strive to deliver your order within the estimated timeframes, there may be occasional delays due to factors beyond our control, such as customs processing times, weather conditions, or logistical issues. We appreciate your understanding in these instances.

Contact Us

If you have any questions or concerns about your delivery, please do not hesitate to contact our customer service team at fuegoldco@outlook.com. We are here to assist you and ensure your experience with us is as smooth and enjoyable as possible.

Thank you for choosing Fuegold Fine Jewellery. We look forward to crafting something beautiful for you.